1. General Provisions

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1.1. These terms and conditions define the rules for using the online store available at www.vellumgallery.com
1.2. The seller is Vellum Gallery Anna Nowak, headquartered at Allée de la Petite Prairie 12, 1260 Nyon, registered in the Swiss Commercial Register under number CHE-159.121.546
1.3. The seller can be contacted via:

• Email: contact@vellumgallery.com

• 1.4. All transactions are conducted in accordance with Swiss law and the PostFinance regulations.

 

2. Offer and Prices

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2.1. The store offers handmade artistic items and works of art.
2.2. All prices listed in the store are in CHF (Swiss francs) and include applicable taxes and fees.
2.3. The seller reserves the right to change prices; however, such changes do not affect orders placed before they take effect.

 

3. Orders

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3.1. Orders can be placed via the store's website, 24/7.
3.2. The sales contract is concluded when the seller confirms the order by sending an email to the customer's provided address.
3.3. The customer is obliged to provide accurate contact and payment details to enable order processing.

 

4. Payments

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4.1. The store accepts the following payment methods:

• Credit cards (Visa, MasterCard),

• Bank transfers to the seller's account at PostFinance,

• Electronic payments via PostFinance Checkout (All-in-One or Flex).
  4.2. All transactions are carried out in compliance with PCI DSS standards, ensuring the security of customers' payment data.
  4.3. The seller does not store customers' payment data.

 

5. Delivery and Collection

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5.1. Orders are delivered within Switzerland and to other European countries.
5.2. Delivery costs and times depend on the selected delivery method and are provided in the order summary.
5.3. Customers can collect their orders in person at the seller's headquarters after arranging a pickup appointment.

 

6. Returns and Complaints

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6.1. Customers have the right to return a product within 14 days of delivery, in accordance with Swiss law.
6.2. To initiate a return, customers must send a relevant declaration to the seller's email address: contact@vellumgallery.com.
6.3. Complaints regarding product defects can be submitted via email: contact@vellumgallery.com. The seller will process the complaint within 14 business days.

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7. Privacy Policy

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7.1. The administrator of customers' personal data is Vellum Gallery Anna Nowak.
7.2. Personal data is processed solely for the purpose of fulfilling orders and complying with legal requirements, in accordance with the Federal Act on Data Protection (FADP).
7.3. Details regarding data processing are described in the Privacy Policy available at Privacy Policy.

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8. Security and Compliance with PostFinance Regulations

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8.1. All payments are processed via the PostFinance Checkout platform in accordance with its regulations and security requirements.
8.2. The seller ensures compliance with PCI DSS standards regarding payment data handling.
8.3. The seller commits to keeping the store's configuration and transactional data up to date in the PostFinance Checkout system.

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9. Final Provisions

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9.1. These terms and conditions are governed by Swiss law.
9.2. Any disputes arising from the activities of the online store will be resolved by the courts competent for the seller's headquarters.
9.3. The seller reserves the right to amend the terms and conditions. Changes take effect on the date specified in the announcement but do not affect orders placed before their implementation.